After reading a bunch of the posts and looking at the 5 page long invoice, I'm saying that the Honda Dealership is full of shit and the owner of the car is definitely getting taken for a ride...
If he was dumb enough to allow CC to touch his new car and do a sloppy install of a Nav system, the Dealership is probably banking on the fact that he'd also be dumb enough to believe that they really need to do $12k worth of work
