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katonk said:
I know a lot of you have purchased things through ebay and I'm hoping you can give me some advice. I recently purchased an item that ended up not functioning properly. The auction stated that the item had been tested. I emailed the seller and asked if he/she could direct me who to contact about repair or who performed the testing on the unit. The seller has not yet replied.

I used my Visa card via PayPal to purchase the item. Does Visa provide any protection in this case? Or am I stuck with the defective item?
Hi there...

You can contact paypal to have the money refunded to you in the event you choose to file a fraud complaint. However, what paypal offers is a thin line between what is an acceptable forum for the complaint. The quality of the item (as in this specific case) is in the grey area....

Good luck

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