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Discussion Starter · #1 ·
I'm starting to regret ordering from CARiD. After waiting 4 weeks for an item that was "in stock", I had to call them, wait on hold for 20+ min just to be told it was backordered. Then when if finally arrived, one wheel has a scratch and all of the center caps were damaged. The center cap were literally just thrown loosely in a bag and put inside one of the wheels. So as the were in transit, they were rattling around. So I had to wait on hold for 20+ min. to open a ticket for the damaged parts, then send them pictures of the damage. So far, no response since Friday 4/16/21. I have also sent an email for an update, no response. Who knows how long it's going to be before they send all of the replacements and the condition when I receive it.

So disappointed.

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I think we can all agree that customer satisfaction goes a long way. I hope CARiD will reply soon and get you a resolution. Looking at the photos, by any chance do the center caps have a protective film on them? I know sometimes they have a thin film protecting them and if they do it may not be as bad as it first appears.

Let us know once you get a response.
 

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Discussion Starter · #4 ·
I think we can all agree that customer satisfaction goes a long way. I hope CARiD will reply soon and get you a resolution. Looking at the photos, by any chance do the center caps have a protective film on them? I know sometimes they have a thin film protecting them and if they do it may not be as bad as it first appears.

Let us know once you get a response.
Their customer service has been the worst! I've called them 3 times now and sent several email. Standard response "We'll call you back." Three weeks have gone by since I received the damaged order and I have zero response from CARiD. I've given up and got American Express involved.
 
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