Issue with shipping and service

I'm starting to regret ordering from CARiD. After waiting 4 weeks for an item that was "in stock", I had to call them, wait on hold for 20+ min just to be told it was backordered. Then when if finally arrived, one wheel has a scratch and all of the center caps were damaged. The center cap were literally just thrown loosely in a bag and put inside one of the wheels. So as the were in transit, they were rattling around. So I had to wait on hold for 20+ min. to open a ticket for the damaged parts, then send them pictures of the damage. So far, no response since Friday 4/16/21. I have also sent an email for an update, no response. Who knows how long it's going to be before they send all of the replacements and the condition when I receive it.

So disappointed.