Get your money back, and take it to another shop. I have mine done, and they go all the way to the edge of the window. Of course it's hard, but it's the guy's job. Shovelling is hard too 
You may want to try 3M (yes they do automotive as well as marine tint too)....I have 20% smoke on 5 windows and have no complaints. the mfg warranties against fading and the other general stuff. It is honored at all 3M tint dealers across the nation. I went to Woodland to this place called Tintwerks...I believe the price is $160 for 5 windows.....Peeta01 said:about them tinting, does those tinting come in life time warranty, dont know where i heard it from. might be a stupid question. eeeehehheeh. if they do how much is it? or does all of them come with it? thanks LEGEND PEOPLES